All orders over £20 are entitled to free delivery, our small order charge is £4.95 which is applicable to all orders under £20.00.
Our aim is to despatch all complete orders within 48 hours of receipt.
We are constantly aware of our increasing carbon footprint and the environment. As a result we like to ship our orders complete. However, if part of your order is delayed or not in stock, you will receive a call from one of our pro-active sales support team who will give you the estimated delivery date and let you have the choice of partially receiving the order or waiting for it to be sent in full. If for any reason there is a long lead time involved in an item and you cannot wait, we will also give you the option to remove the item from your order, to enable you to purchase this elsewhere.
We use a range of couriers, who are all instructed to deliver the goods "inside the building". If you have a narrow driveway, or difficult access into your property, please add it to the notes on your order, that way, we can ensure a smooth delivery by passing on this information to our courier.
No deliveries will be made on bank or national holidays.
The seller is not obliged to accept return of goods for credit where they have been correctly supplied. Where the seller voluntarily accepts a return, a handling charge of £15.00 or 20% of the value of the goods, whichever is the greater, will be charged. No credit will be given unless the goods are returned in perfect resaleable condition with a note of the invoice number under which they were supplied. No goods bought in (ie. non stock items) will be credited.